If you are accessing EPIC from a remote location or your clinic is experiencing an internet outage and you are on backup internet, please follow the steps below:
Prerequisite: In order to access EPIC, you must download GlobalProtect first. To check if you already have GlobalProtect, click the search bar on the bottom task bar of your screen and type in "GlobalProtect" and hit Enter.
If you do not have GlobalProtect installed, please follow the steps below. If a window pops up on the bottom right prompting you to enter a key, this means you do have GlobalProtect installed and can skip to Step ___.
- Step 1: Download Global Protect by clicking the link below.
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http://setup.hillchart.com/
- Download GlobalProtect by clicking on the GlobalProtect icon, based on what type of device you are using (Windows or Mac):
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http://setup.hillchart.com/
Step 2: Once GlobalProtect is downloaded and installed:
Step 3: Once you are logged into GlobalProtect, launch Citrix Workspace and log in how you normally do. If you do not have Citrix Workspace downloaded, please contact IT support by submitting a ticket through this link.