INTRODUCTION
Haiku/Canto is the mobile app version of Epic, our charting system. Only PROVIDERS are given access to it. Haiku is for iPhones/Android and Canto is for iPads.
- Android: Users must update their Haiku app to version 10.3.2 or later once released.
- iPhone: Users must update their iOS mobile devices to version 15.0 or later.
This article shows how to install Haiku on your device and do basic troubleshooting.
HOW TO INSTALL
1. You must have Haiku installed as an APP before the next steps.
2. Once the application is downloaded, you can proceed to set it up. On the device you would like to setup Haiku, please click on the corresponding link based on your device type.
NOTE: The configuration link will function only after you have installed the appropriate app on your device. Ensure the app is fully downloaded before selecting the configure link for Haiku or Canto.
https://epicproxy.et1013.epichosted.com/MobileConfigs/HaikuProduction.html
3. You will then be prompted “Do you want to open this with Haiku?Canto?” tap “yes”.
4. After installing the application on your mobile device and accessing the configuration link, you will need to accept the license agreement within the Epic app before you can begin using it.
5. You can Log in to Epic Haiku/Canto Application with assigned credentials.
BASIC TROUBLESHOOTING
If you are having issues such as the screenshot below, you will need to reinstall the app on your device. Uninstall it first and then reinstall based on the steps above.
If you got locked out from your EPIC account, please call 1-800-280-0083 Ext 2. Ask for Account unlock to my "EPIC Login". You will be asked for your EPIC username and also let them know that you are calling from Pacific Skin Institute. Refer to article: Locked Out Issues: VPN, EPIC, Citrix
If your Haiku doesn't show any environments configured, you can reinstall Haiku and follow the link below to resolve the issue:
https://epicproxy.et1013.epichosted.com/MobileConfigs/HaikuProduction.html